1. Order Cancellation Policy
Important: Orders cannot be cancelled once they are placed. We do not offer order cancellation before or after dispatch.
1.1 Why Orders Cannot Be Cancelled
Once you place an order, our fulfillment process begins immediately to ensure quick delivery. This includes:
- Order verification and processing
- Product picking and quality checking
- Packaging and preparation for dispatch
- Coordination with delivery partners
Please Note: Due to our fast processing system, we are unable to cancel orders after they have been placed. However, you can return the product after delivery as per our return policy mentioned below.
2. Refund Policy
2.1 Refund Eligibility
You are eligible for a refund in the following cases:
- Order cancelled before dispatch
- Product received is damaged or defective
- Wrong product delivered
- Product expired or near expiry
- Missing items from your order
- Product quality does not match description
2.2 Non-Refundable Items
The following items cannot be returned or refunded:
- Perishable goods that have been opened or used
- Personal care items that have been opened
- Items marked as "non-returnable" on the product page
- Products without original packaging or tags
3. Return Process
3.1 Return Window
Returns must be initiated within 7 days of delivery for damaged, defective, or wrong products.
3.2 How to Return
- Contact customer support within 7 days of delivery
- Provide order details and reason for return
- Share images/videos of the product (if damaged or defective)
- Our team will verify and approve the return
- Schedule a pickup or return the product as instructed
3.3 Return Conditions
To ensure a successful return, please make sure:
- Product is in original condition with all packaging intact
- All labels, tags, and accessories are included
- Product has not been used (unless defective/damaged)
- Return is initiated within the specified time frame
4. Refund Timeline
4.1 Processing Time
Once we receive and verify the returned product, refunds will be processed within:
- Bank Account/UPI: 5-7 business days
- Credit/Debit Card: 7-10 business days
- Wallet: 2-3 business days
4.2 Refund Method
Refunds will be processed to the original payment method used during purchase. In some cases, we may offer:
- Store credit for faster processing
- Replacement product if available
5. Damaged or Defective Products
5.1 Reporting Issues
If you receive a damaged or defective product:
- Do not accept the delivery if the package appears damaged
- If already accepted, report within 24 hours of delivery
- Take clear photos/videos showing the damage or defect
- Contact customer support immediately
5.2 Resolution
For damaged or defective products, we will offer:
- Full refund, or
- Free replacement (subject to availability)
6. Wrong Product Delivered
If you receive a product different from what you ordered:
- Contact us within 24 hours of delivery
- Provide order details and photos of the product received
- We will arrange a pickup at no cost to you
- Correct product will be shipped or full refund will be issued
7. Cancellation by Seller
In rare cases, we may need to cancel your order due to:
- Product unavailability
- Pricing errors
- Address not serviceable
- Force majeure events
If we cancel your order, you will receive a full refund within 3-5 business days.
8. Partial Refunds
Partial refunds may be issued in cases where:
- Some items from your order are missing or damaged
- Product shows signs of use beyond inspection
- Return is made after the specified return window
9. Replacement Policy
For eligible products, we offer replacements instead of refunds:
- Replacement will be of the same product (same size, variant, etc.)
- Subject to stock availability
- No additional charges for replacement shipping
- If replacement is not available, full refund will be issued
10. Contact Us
For cancellations, returns, or refund queries, please reach out to us:
- Email: lucknawi12@gmail.com
- Whatsapp: +91 80045 34054
- Working Hours: Monday to Saturday, 9:00 AM - 6:00 PM IST
Pro Tip: Please keep your order number handy when contacting us for faster resolution.